Shipping policy

Soon after placing your order, you will receive your order confirmation via email. There may be delays on certain items due to supply chain issues. Please call for updated lead times. You will receive another notification when your order has shipped or is ready for pickup.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. The delivery time of your package primarily depends on the shipping carrier and the service level selected. When selecting the shipping method for your package, please keep in mind that most carriers do not work on weekends or major holidays. When carriers quote shipping days, they are referring to business days. Business days are defined as Monday through Friday, with the exception of holidays observed by parcel carriers. As a general rule, transit times are as follows:

Next Day Air - Delivered within 1 business day

2nd Day Air - Delivered within 2 business days

3-day Service - Delivered within 3 business days

Ground - Delivered within 3-5 business days

In-store pickup

You can skip the shipping fees with free local pickup at 41633 Eastman Dr, Murrieta CA 92562. After placing your order and selecting local pickup at checkout, your order will be prepared for pickup. There may be delays on certain items due to supply chain issues. Please call for updated lead times. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 8AM-3PM Monday-Friday. Please have your order confirmation email with you when you come.

International Shipments

Please contact info@zippermotors.com prior to placing an order to discuss options for international shipment.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at sales@zippermotors.com with your name and order number, and we will look into it for you.

Out of Stock Orders

If an order is placed for a product that is out of stock, we will keep your order in our system and ship the item as soon as it becomes available. Zipper Motors reserves the right to split your order into multiple shipments without notification in an attempt to try and get your products to you sooner. Orders are normally only split automatically if both orders qualify for free shipping. If you wish to split your order voluntarily due to an out of stock item, please notify our customer service department and be aware that additional shipping charges may apply if both shipments do not qualify for free shipping.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. The customer is responsible for the shipping of the returned item. Please see our refund policy for more information.

Damaged / Lost Shipment

If your shipment becomes damaged or lost in transit, please contact us as soon as possible by email at sales@zippermotors.com or by phone at (951) 277-8319. Please send your order number and a photo of the items condition. We address these on a case by case basis, but will try our best to work towards a satisfactory solution. Do not discard any boxes or packaging materials that were included with the shipment. In order to fully process a damage claim, all original products and packaging materials must be provided. Zipper Motors is not liable for damage claims that are denied due to customer negligence.

If you have any further questions, please don't hesitate to contact us at info@zippermotors.com.